Terms of service
Terms of Service
Last updated: March 28, 2026
GENERAL INFORMATION
Welcome to Moodpy. The terms “we,” “us,” and “our” refer to Moodpy.
Moodpy operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a shopping experience (the “Services”).
Our store uses Shopify technology, which allows us to provide you with the Services.
These Terms of Service, together with any policy referenced in this document (the “Terms”), describe your rights and responsibilities when accessing or using the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranties, limitations of liability, and dispute resolution.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms or our Privacy Policy, you must not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By accepting these Terms, you represent that you are at least the legal age of majority in your country, state, or region of residence, or that you have legal authorization to use the Services.
To use the Services, including making purchases, you may be required to provide information such as your email address, billing address, shipping address, and payment information.
You represent and warrant that all information provided is true, complete, and up to date, and that you have the necessary rights to provide it.
You are responsible for maintaining the confidentiality of your account and login credentials, and for all activity carried out through your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products accurately. However, colors or appearance may vary depending on the user's device, screen, or settings.
We do not guarantee that the appearance or quality of a product will completely meet the customer's expectations.
We reserve the right to modify product descriptions, prices, and availability at any time without prior notice.
We may also limit the sale of products per person, geographic region, or jurisdiction when necessary for legal, logistical, or commercial reasons.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
We reserve the right to accept or reject any order for reasonable reasons, including but not limited to inventory availability, payment validation, suspected fraud, or errors in the information provided.
An order will be considered accepted only when confirmed by email and the payment has been successfully processed.
You must carefully review your order before completing your purchase, as we may not be able to cancel an order once it has been processed or shipped.
In the event of cancellation or modification, we will attempt to notify you using the information provided during the purchase.
Returns and refunds are governed solely by our official policy.
You represent that your purchase is for personal or household use and not for commercial resale, unless expressly authorized in writing.
SECTION 4 – PRICES AND BILLING
Prices, promotions, and discounts may change without prior notice.
The final price will be the price displayed at the time the order is placed and will be confirmed in the order confirmation email.
Unless otherwise stated, prices do not include taxes, duties, customs fees, or import charges, which may vary depending on the buyer's country.
The customer is responsible for paying any applicable local taxes, customs duties, or additional charges in their country.
You agree to provide complete and accurate purchase, payment, and account information and to update it when necessary.
You represent that you are authorized to use the payment method entered and that you assume responsibility for the full payment of the order.
SECTION 5 – SHIPPING AND DELIVERY
The delivery times provided are estimates and may vary depending on location, carrier, customs, or other factors beyond our control.
We are not responsible for delays caused by shipping companies, customs processes, weather conditions, or force majeure events.
Once the order is handed over to the carrier, the risk of loss may transfer to the customer to the extent permitted by applicable law.
📌 In countries where the law provides otherwise, the corresponding regulations protecting consumers will apply.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through the Services (trademarks, texts, designs, images, videos, logos, graphics, and other materials) is owned by Moodpy or used under license and is protected by applicable intellectual property laws.
These Terms grant you a limited, non-exclusive, and revocable right to use the Services solely for personal and non-commercial purposes.
You may not copy, reproduce, distribute, modify, or exploit any content without prior written authorization.
All Shopify trademarks belong to Shopify and are used as applicable.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools. We do not control or guarantee the operation of such tools.
You agree that such tools are provided “as is” and “as available.”
The use of external tools is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
The site may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of such external sites. Access to them is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Moodpy operates using Shopify technology, which allows us to provide you with the Services.
However, any purchase made through this store is made directly with Moodpy.
You acknowledge that Shopify is not responsible for any aspect of the transaction between you and Moodpy.
You hereby release Shopify and its affiliates from any claim related to purchases made through this store.
SECTION 10 – PRIVACY POLICY
All personal information collected through the Services is governed by our Privacy Policy.
Shopify may also process certain data according to its own policy:
SECTION 11 – COMMENTS AND USER CONTENT
If you post comments, reviews, suggestions, or any content on our site (“Comments”), you grant us a worldwide, royalty-free, irrevocable, and sublicensable license to use such Comments for commercial or promotional purposes, including service improvements.
You represent that your Comments do not violate third-party rights or contain illegal, offensive, or harmful content.
We reserve the right to remove Comments that we consider inappropriate or illegal.
SECTION 12 – ERRORS AND INACCURACIES
We may correct typographical errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.
We reserve the right to cancel orders if the published information contains material errors (for example, incorrect prices).
SECTION 13 – PROHIBITED USES
You agree not to use the Services for illegal or fraudulent activities or activities that infringe upon third-party rights.
Among other things, the following are prohibited:
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Using the site for unlawful activities
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Breaching site security
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Distributing malware or viruses
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Impersonating another person
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Conducting scraping, data extraction, or unauthorized automation
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Interfering with the operation of the site
We may suspend or terminate your access if we detect violations.
SECTION 14 – AGENTS (AUTOMATION / BOTS / AI)
This section applies if you use bots, automated software, or AI agents to interact with the Services.
We may limit or block any automated agent and require technical requirements for its identification.
We reserve the right to restrict automated access that affects the operation or security of the site.
SECTION 15 – TERMINATION
We may suspend or terminate your access to the Services at any time if you violate these Terms or if necessary for legal or security reasons.
Payment obligations existing prior to termination will remain in effect.
SECTION 16 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” without express or implied warranties, to the maximum extent permitted by law.
Some jurisdictions do not allow certain warranty limitations, so some provisions may not apply to you.
📌 Nothing stated herein limits the non-waivable consumer rights established by applicable law (including legal warranties in Chile or other countries).
SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Moodpy will not be liable for indirect, incidental, special, or consequential damages arising from the use of the Services or the purchase of products.
In jurisdictions where these limitations are not valid, the limitations permitted by the applicable legislation will apply.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold Moodpy, Shopify, and their affiliates harmless from claims, losses, or damages arising from:
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Your breach of these Terms
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Violation of applicable laws
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Misuse of the Services
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Infringement of third-party rights
SECTION 19 – SEVERABILITY
If any provision is deemed illegal or unenforceable, the remaining provisions will continue to be valid and enforceable.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to exercise any right does not constitute a waiver of that right.
These Terms constitute the entire agreement between you and Moodpy.
SECTION 21 – ASSIGNMENT
You may not assign your rights or obligations without our written consent.
We may assign these Terms in the event of a transfer of the business or reorganization.
SECTION 22 – GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the applicable laws of the country where Moodpy has its business address, unless the laws of the consumer's country provide additional mandatory protections.
In the event of a dispute, the parties shall submit to the competent courts of the place where Moodpy is domiciled, without prejudice to the consumer rights established by applicable local law.
📌 This allows it to be worldwide without violating laws that require consumer rights to be respected.
SECTION 23 – HEADINGS
The headings are included solely for ease of reading and do not affect the interpretation of the Terms.
SECTION 24 – CHANGES TO THE TERMS
We may update these Terms from time to time.
Changes will become effective once published on the site, and when required by law, we will notify users of material changes.
Continued use of the Services constitutes acceptance of the changes.
SECTION 25 – CONTACT INFORMATION
For questions about these Terms, you may contact us at:
📧 moodpy@henckon.com
📍 Subida Los Lobos, Montoya 7, El Quisco, Valparaíso, 2700000, Chile
🏷️ Trade name: Moodpy