Privacy policy
Privacy Policy
Last updated: March 28, 2026
Moodpy (“we,” “our,” or “the store”) operates this store and website, including all content, features, tools, products, and services available (the “Services”).
Our store operates on the Shopify platform, which allows us to provide a secure and efficient shopping experience.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit, use, or make a purchase through our Services, or when you communicate with us by any means.
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the processing of personal data.
1. Personal Information We Collect
When we use the term “personal information,” we refer to any data that can identify you directly or indirectly, or that can reasonably be associated with you.
Personal information does not include anonymized or de-identified data.
Depending on how you use the Services, we may collect the following categories of personal information:
a) Contact Information
-
First and last name
-
Shipping and billing address
-
Email address
-
Phone number
b) Payment and Transaction Information
-
Payment-related information (for example, payment confirmation, payment method, and transaction details)
-
Information about orders placed, returns, exchanges, or cancellations
📌 Important: We do not directly store complete bank card information. Payments are processed by secure payment providers (such as Shopify Payments and/or third parties).
c) Account Information
-
Username
-
Password (encrypted or managed by Shopify)
-
Preferences and settings
d) Browsing and Usage Information
-
IP address
-
Browser and device type
-
Operating system
-
Interaction with the website (pages visited, products viewed, cart activity, etc.)
-
Cookies and similar technologies
e) Communications
-
Messages sent to customer support, email, or social media
-
Requests, complaints, or inquiries
2. Sources of Personal Information
We may collect personal information from:
-
Directly from you, when you make a purchase, register, or contact us
-
Automatically, through cookies, pixels, and analytics tools
-
Through Shopify and technical providers that operate the store
-
Authorized third parties, such as payment gateways, shipping companies, and marketing providers
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
a) Processing Orders and Providing the Services
-
Confirming orders and payments
-
Preparing and shipping products
-
Managing returns, refunds, and exchanges
-
Managing your account and preferences
b) Customer Service
-
Responding to requests and inquiries
-
Resolving complaints and issues
-
Maintaining communication regarding your purchase
c) Marketing and Advertising
We may send you promotional communications by email, SMS, or other means when legally permitted.
We may also display advertisements related to products you have viewed or purchased, including through external advertising platforms.
📌 You may unsubscribe at any time using the link included in our emails.
d) Security and Fraud Prevention
-
Detecting attempted fraud
-
Preventing unauthorized access
-
Protecting the security of the website and our customers
e) Legal Compliance
-
Complying with tax and legal obligations
-
Responding to valid requests from authorities
-
Defending our rights in legal disputes
4. Legal Basis for Processing (Especially Applicable to the EU and United Kingdom)
Where applicable (for example, under the GDPR), we process personal information under one or more of the following legal bases:
-
Performance of a contract (processing your purchase)
-
Compliance with legal obligations
-
Legitimate interests (security, fraud prevention, service improvements)
-
Consent (direct marketing or specific cookies)
5. How We Share Your Personal Information
We may share your personal information in the following cases:
a) Essential Providers and Services
With third parties that provide services necessary to operate our store, such as:
-
Shopify
-
Payment processors
-
Shipping and logistics companies
-
Data analytics tools
-
Email and marketing platforms
-
Technical support and cloud storage providers
These providers will only process the data necessary to provide their services.
b) Advertising and Marketing
We may share limited data with advertising platforms to display relevant advertisements. This may include cookies or online identifiers.
Depending on your country, you may have the right to request that your data not be used for personalized advertising.
c) Legal Obligations
We may disclose personal information when required by law or by a competent authority.
d) Business Transfers
In the event of a merger, acquisition, partial sale of the business, or insolvency, your data may be transferred as part of the business assets, always in accordance with applicable laws.
6. Shopify as a Platform
Our store operates on Shopify. Shopify may collect and process personal information in order to provide and improve the services offered through its platform.
Shopify may transfer data to servers outside your country of residence.
For more information, please consult Shopify's privacy policy on its official website:
7. Cookies and Similar Technologies
We use cookies and similar technologies for:
-
Proper operation of the website
-
Maintaining your cart and session
-
Analyzing traffic and performance
-
Improving user experience
-
Marketing and remarketing (where permitted)
You can configure your browser to block cookies. However, some website features may not function properly.
8. Children's Data
Our Services are not intended for minors.
We do not knowingly collect personal information from minors in accordance with applicable laws. If a legal guardian believes that a minor has provided us with personal information, they may contact us to request its deletion.
9. Data Security and Retention
We adopt reasonable security measures to protect your personal information.
However, no system is 100% secure, so we cannot guarantee absolute security.
We will retain your personal information only for as long as necessary to:
-
Process orders
-
Comply with legal obligations
-
Resolve disputes
-
Maintain accounting and administrative records
10. Your Rights and Choices
Depending on your country of residence, you may have the right to:
-
Access your personal information
-
Request correction of inaccurate data
-
Request deletion of data
-
Object to processing in certain cases
-
Request data portability
-
Withdraw consent (for example, for marketing)
-
Request restriction of processing
📌 To exercise these rights, please contact us using the information provided at the end of this policy.
We will not discriminate against anyone for exercising their legal rights.
11. Promotional Communications
If you receive promotional emails, you may unsubscribe at any time using the “unsubscribe” link included in the emails.
Even if you unsubscribe from promotional communications, we may still send you non-promotional emails related to your purchase, account, or customer support.
12. International Transfers
Because we operate worldwide, your information may be transferred, stored, or processed in countries other than your own.
Where applicable (for example, in the EU or United Kingdom), we will use legally accepted mechanisms such as:
-
Standard Contractual Clauses (SCCs)
-
Equivalent mechanisms approved by competent authorities
13. Third-Party Websites and Links
Our Services may contain links to external websites operated by third parties.
We are not responsible for the privacy practices of such websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for legal, technical, or operational reasons.
We will publish the updated version on this website and update the “Last updated” date.
15. Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:
📧 moodpy@henckon.com
📍 Subida Los Lobos, Montoya 7, El Quisco, Valparaíso, 2700000, Chile